Refund policy

OUR HAPPINESS POLICY:

We have a 14-day Happiness Policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it; unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at savcandlecompany@gmail.com. Please note that returns will need to be shipped to the following address:

Savannah Candle Company: 37 Mallorys Way, Savannah, GA 31419

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at savcandlecompany@gmail.com. Please do not hesitate to reach out.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Your happiness is our main concern!

Unfortunately, we cannot accept returns on discounted sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at savcandlecompany@gmail.com for immediate assistance.